This website operates under the commercial name The Nude Label® and registered company NUDE LABEL S.L. VAT ESB54764766 with legal address at C/ Actor Llorens 7, 3o piso, puerta 4, 46021 Valencia (Spain).
You can contact us through our contact form or sending an email to [email protected]
- Intelectual Property.
The brand The Nude Label® and all the contents shown in this website belong to NUDE LABEL S.L. and are protected by the correspondent laws. Any reproduction, distribution, manipulation or commercial use of any of the materials such as graphics, images, text, icons, trade marks and names is forbidden.
Any bad use or incursion of functions of the website will be prosecuted to the full extent of the Spanish law.
1.1 Social Media
Customers and visitors sharing any social media content produced by the company on its social media accounts and
platforms (Instagram, Facebook, Tumblr) must ensure to include the correct credits and property of images. Company and
collaborative artists must be credited at anytime.
2. Use of this site.
Through the use of the web site www.thenudelabel.com the customer agrees to:
1. Use the site exclusively for information purposes and placing orders legally valid. Any order placed with fraudulent, false or not accurate information will be cancelled.
2. Providing accurate and truthful personal data necessary to processing of the order, handling, shipping and delivery of the goods. Any order placed with false or not accurate personal information won’t be processed and will be cancelled.
3. In the event of suspicion of fraud, misuse of the site and copyright violation, NUDE LABEL S.L. may hand over personal data to the appropriate authorities.
In compliance with the General Data Protection Regulation (GDPR) we inform our customers the personal data requested at the shopping process through the site www.thenudelabel.com is needed in order to perform our contractual obligations and being able to deliver the correct service (selling, shipping, delivery of the goods, customs documents and billing)
Certain customer personal data is needed in order to deliver the service. We won’t be able to perform our contractual obligations and deliver the service if personal data provided by the customer is false, not accurate or incomplete. We won’t be able to perform our contractual obligations and deliver the service if customer objects to provide the required personal information. Customer is fully responsible for the truthfulness, accuracy and completeness of the information uploaded, shared with or sent to the site.
Customer consents storage and use of personal data provided when placing an order and when using the website www.thenudelabel.com with the only purposes of improving the shopping experience and providing correct service.
We do not store any Credit Card, International Bank Transfer or PayPal details. Any other personal details you provide during the shopping process, such as email address, may be used to inform you about your order or when internal, electronic or shopping errors are directly avoiding or affecting your purpose of shopping with us.
Any personal data provided when placing an order will only be used for full filling your order. We won’t use any personal information for commercial or promotion communications unless your prior explicit consent by subscribing to our Newsletter service (section 4).
Any personal data provided by customer when placing an order or using the site is confidential and will be solely used for the purposes above mentioned.
3.1 Third Party data.
NUDE LABEL S.L. does not sell or rent customer’s personal data to any other entity. We may provide your data to our partners. These partners are involved in the execution of the agreement. All personal data provided by the customer will be extremely confidential. In the event of suspicion of fraud of misuse from any of our partners we may provide data to the appropriate authorities.
3.2 Google Analitycs and tawk.to (live chat).
We use Google Analitycs, a web analytics tool that helps us understand how visitors engage with our website. We use this information with the only purpose of improving our web store and the shopping experience. Google Analitycs uses your IP providing us information such as your location and shop navigation activity.
We use live chat service tawk.to in order to offer you a better and immediate assistance with your shopping. The live chat service tawk.to uses customer IP providing us information such as your location and shop navigation activity.
Google Analitycs and tawk.to do not show us any other personal information but your location and web shop activity. This information is aggregated and anonymized so that we cannot access personal information such as IP addresses.
We may use this anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order to be able to improve our products, services and customer shopping experience.
You have the right to request inspection, modification or removal of your personal data from our servers, please contact us at [email protected]
4. Newsletter and Cookies
Newsletter is only delivered by customer explicit prior consent. By introducing your email in the fill-out box created for this purpose you suscribe to our email list and consent us to use your provided email address to send you internal commercial and promotion communications.
If you do not wish to receive more Newsletter emails from us you can unsubscribe at anytime. Each newsletter contains a link through which it is possible to unsubscribe. You can also contact us via email at [email protected].
5. Prices and Payments.
All prices in this web site are shown in Euros (€) and include the correspondent taxes if apply.
In the event of a web site price error when placing an order, we will contact the customer through the provided email address and in order to inform of this error. Customer will be able to confirm and continue the purchase of the product at its correct price or to cancel the order and being reimbursed for the total amount paid.
NUDE LABEL S.L. reserves the right to modify any prices in this web site at any time.
5.1 Payment methods.
We accept payments via PayPal / International BankTransfer / Bank Card. Customer must be aware of the following:
· Customer can proceed to payment via Paypal with all major Bank Cards. PayPal ensures your payment details are protected.
· When choosing International Bank Transfer payment, our Bank details will be revealed during the check out process. Orders will be processed once payment has been received.
· Customer can proceed to payment using a Bank Card. Orders will be processed once payment has been received. Redsys ensures your payment details are protected.
Due to exchange rates a variation of price may occur when converting prices to a different currency. We do not take any responsibility for any extra charges or bank fees your bank may apply.
All orders placed will be processed once payment has been received. You will receive a confirmation email from us once your order has been accepted within the following 24h-48h from receiving the payment.
5.2 Availability of Products.
If, for any reason, the items you have purchased are sold out or out of stock we will notify you even if a confirmation email has already been sent and we will proceed to an immediate refund or exchange.
We ship all orders via Zeleris / DHL Express (for International orders) and Correos Express (for orders inside Spain & Portugal).
Customer has obligation of providing truthful and accurate personal information when placing an order. Incomplete or false personal information provided such as delivery address, phone number or email address will make impossible to deliver the correct service and order will be immediately cancelled. Customer is fully responsible for the truthfulness, accuracy and completeness of the information uploaded, shared with or sent to the site.
Shipping costs are not included in web site product prices and will be added to the order at the check out process if apply. NUDE LABEL S.L. offers free express delivery on orders above 100€.
Orders leave warehouse at 3pm GTM+1 (working days from Monday to Friday). All orders made during working days will need of an extra time to be handled. Orders placed outside this time frame will be processed the next working day.
6.1 Shipping Rates
Spain ————————————— 3€
Ceuta, Melilla, Andorra ————— 15€
Portugal ———————————— 4€
Europe ———————————— 8€
USA & Canada ————————— 9€
Rest of the world* ———————12€
*Orders to Non-European Countries may be charged with Customs fees once they arrive to the country of destination. Be aware the receiver is the only responsible for any charge applied to the package at customs.
We do not ship personal orders to Russia, Iran, Syria, Libya, Cuba, Guinea, Lebanon and Sudan. Shipments to Turkey and Brazil would require Personal Identification Number from customers.
Once your order has shipped you will receive an email with a link to your tracking information where you would be able to track your parcel at any time.
Delivery time frames:
European Countries —————————- 24-48h
Rest of the world ———————————48-72h *
- Please be aware that customs clearance processes at some destinations may require of extra time for delivery.
Package delivery requires a signature of customer or any other person receiving the package at the delivery address.
If the package is returned to The Nude Label facilities, does not arrive to its receiver due to an incorrect or not accurate delivery information provided by the customer or is rejected by the customer at Customs, NUDE LABEL S.L. won’t take any responsibility of the return shipping costs or package resend costs. No money refunds will be accepted if a package has been rejected by the customer at Customs clearance and it’s returned to us.
For any shipping assistance with your order please contact us at [email protected] with the subject ‘SHIPPING’.
7. Returns & Exchanges. Sizing.
NUDE LABEL S.L. accepts exchanges for all items within the next 15 days from delivery.
In the event of faulty product please contact us during the next 48h from receiving the product at [email protected] with the subject ‘FAULTY’ indicating the problem and your order number. We may ask for graphic proof (pictures).
The product should be returned in its original condition, unworn, unwashed and with all the labels attached. Returns after 15 days of delivery and of products that have been worn, washed or that have not been returned in their original condition won’t be accepted.
Customer is responsible for paying for returning shipping costs when returning an item unless otherwise stated by the company. In the event of a return shipping costs are non-refundable.
Please contact us a [email protected] before returning an item.
Please shop carefully and refer to our Size Chart to ensure you choose right. For any assistance with sizing please use the Online Chat available in the website or write us an email to [email protected] with the subject ‘Sizing’.
Because of the elasticity and adaptability of our materials, all sizes shown in the Size Charts are approximate.
Please refer to our size chart when choosing your size.
8. Applicable law and jurisdiction.
The site www.thenudelabel.com operates under and is subject to the Spanish law.
Any dispute arising out or in connection with the General Terms and Conditions above-mentioned, the agreement or any other legal issues that may occur will be resolved by the Spanish law and its competent court.