Returns and exchanges
We do not accept Gift Card And Socks Returns or exchanges.
How do I return my items?
For any returns please follow the instructions below.
1 — Register your return:
Proceed to register your return clicking in the Botton ‘Process Return’ . Fill the form.
2 — Pack and Ship:
Once you have registered your return, please pack the items well and ship them using your preferred method to the address below. Place your order number and name inside the package. This is very important to avoid any confusions. Return costs are customer’s responsibility. We recommend to ask for a receipt and a tracking number so the package is traceable at any time.
The Nude Label
C/ Actor Llorens 7, 3º
Valencia 46021, Spain
3 — International orders outside the UE:
Please, specify the content of the package as ‘Returned Goods’.
If you have any doubts please contact us at [email protected]
Refunds and exchanges
Once we receive your return back in our studio we will check the items. Items must be in their original condition, with all labels attached, unwashed, unworn, with no stains or scents.
Refunds: We will proceed to reimburse you the amount paid for the items returned via the same payment method you used when placing the order. Refunds can take up to 30 days to be back in your account.
Exchanges: Once your return has been received we will proceed to process the exchange. Please check stock availability at www.thenudelabel.com. If you are looking for an item that is out of stock in the moment of the exchange, please contact us at [email protected] to check availability!
Any price difference will be refunded or requested via email. Please provide a valid email address when filling the Returns form.
Pieces must be returned in their original condition.
Only unworn, unwashed items can be returned. Items that have signs of being worn, washed, with scents or stains won't be accepted for a return or exchange.
Please send the items as you’d like to receive them.
Fold them a little bit when packing. Pack the items well and protect them against any external damage. Our 100% compostable mailing bag is reusable so you can use it to send the items back.
How do I proceed ?
If for some reason you have received faulty product or you have experienced faulty issues in a short period of time, please contact us at [email protected] with the issue you are experiencing and visual proof (pictures) of the faulty item.